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Our Terms, Your Account Rights

These legal pages set out what we commit to and what we ask of you when you use 5hhh. Access to the platform depends on local law and is available only where permitted in your region.

Account Terms ApplyPakistan Eligible RegionsData Policy ActiveJazzCash & Easypaisa CoveredContact Support Anytime
5hhh Our Terms, Your Account Rights
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

We apply security and data-handling standards to every account on 5hhh. Here is what that means in practice across four areas that matter to you.

Data Storage and Retention Personal data, wallet details for JazzCash and Easypaisa, and transaction logs are stored securely. We keep records only as long as legally required, then delete them on request or at term-end.
Cookie and Tracking Policy We use session cookies to keep your account active and analytics cookies to improve the lobby. You can manage cookie preferences through your browser settings at any time.
Account Security Practices Login is protected by OTP verification sent to your registered mobile number. Any change to your linked Raast or JazzCash wallet also triggers a confirmation step before it is saved.
Requesting Account Changes To update personal details, close your account or request a data export, contact us via live chat or the policy email address. We confirm receipt and complete standard requests within a reasonable timeframe.
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Live Chat Support Open the chat window from your account dashboard to raise a query about terms, account conditions or data held against your profile. We respond during active support hours.
Email Policy Desk Send detailed legal or data requests to our policy email address, shown in your account settings. Written requests about data retention or account closure are handled here.
In-Account Help Centre The Help section inside your 5hhh account links directly to the current version of every policy document, including terms of use, privacy notice and cookie policy.

Legal and Account Policy — Common Questions

These are the questions we hear most often about how our terms, data practices and account conditions work. If your question is not here, contact support directly from your account.

The core account terms remain the same regardless of which local payment rail you use. JazzCash, Easypaisa and Raast transactions are each logged under your account in the same way.

Send a written data request to our policy email address, listed in your account settings. We will confirm receipt and provide a summary of the data held against your account profile.

Yes. Submit a deletion request through the policy email channel. We retain only what local law requires us to keep; the rest is removed once your account is closed and the retention period ends.

When your account closes, your JazzCash or Easypaisa wallet link is removed from our system. Any pending balance is returned to your registered wallet before the account is deactivated.

Access depends on local law and which regions are eligible. We do not extend the platform to areas where local regulation prohibits it. Check eligibility during account registration.

We notify you through your registered account before any term change takes effect. You will see an in-account alert and can review the updated document before continuing to use the platform.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.